Reference

Open your privacy choices first

DANA, OVO, GoPay and QRIS wallet records, device sign-ins and account verification steps are covered here so you know what we collect before you open an account.

Account data explainedDANA and QRIS contextCookie choicesPrivacy contact paths
a200mslot Open your privacy choices first
CONTACT ROUTES

Check privacy contact paths

Privacy questions should not wait behind general account traffic. If you message us from Denpasar or elsewhere in Indonesia, tell us whether your request is about access, correction, deletion, cookies, or wallet records. We may ask you to confirm your username, registered phone number, and one recent QRIS or DANA reference so we can match the request to the right account without exposing your data to another person.

Team online

Live chat privacy help

Live chat is the quickest way to ask what data sits on your account. We answer daily from 10:00 to 22:00 WIB and may ask your username plus last QRIS reference.

WhatsApp account check

Use WhatsApp when you need to send a privacy request from your phone. Our team confirms the registered number first, then explains what account, cookie or wallet records we can check.

Email written request

Email works for correction or deletion requests that need a written trail. Send your username, contact number and request type; we reply with the next account step within our support hours.

ACCOUNT CARE

Browse how we handle your data

Our Privacy Policy is written around the real account journey: join, verify, open the lobby, use DANA, OVO, GoPay or QRIS, and contact support when something needs checking.

Data we collect

We collect your username, contact number, device details, sign-in time, wallet reference and support messages. Game activity such as Blackjack or Mahjong Panda may be logged only as account activity context.

Cookies we use

Cookies help keep your session active and remember basic device choices. You can clear cookies in Chrome through Settings > Privacy and security > Clear browsing data, then sign in again.

Account security

When a sign-in looks unusual, we may pause sensitive account changes until you confirm your phone number or wallet reference. This protects your personal data before any profile update proceeds.

Record retention

We keep wallet records, chat transcripts and login logs only for account handling, security checks and legal needs. When a record is no longer required, we remove or detach it where practical.

Correction requests

If your name, phone number or account detail is wrong, start at Profile > Personal Data or contact us. We may ask for one recent GoPay, OVO or QRIS reference.

Sharing controls

We share data only with service providers needed for account, wallet, security and support tasks. For example, a QRIS reference may be checked with a processor to match your account.

Discover privacy answers before joining

These answers explain how our Privacy Policy works when you create an account, use a wallet rail, change a profile detail, or ask us to remove data. If your case involves access or eligibility, the answer still depends on local law and is available only where local law permits. For anything personal, contact support so we can verify your account first.

We collect the details needed to create and protect your account: username, phone number, sign-in logs, device data, wallet references and support messages. We use them for account access, security checks and privacy requests.

Wallet records help us match a transaction to your account and answer privacy or support questions later. We may store reference numbers, time stamps and status records, but not more than we need.

Yes. Contact live chat, WhatsApp or email and tell us you want account data access. We verify your username, registered phone number and a recent wallet reference before sharing any account-linked details.

Start in Profile > Personal Data if the field is editable. If it is locked, contact support with your username and one recent QRIS, DANA, OVO or GoPay reference for verification.

Cookies keep your session active and help our pages remember device choices. You can clear them from your browser settings, but you may need to sign in again before opening the lobby.

You can request deletion through support. Some records may need to stay for account safety, wallet matching or legal handling, but we explain what can be removed after verifying your identity.

Use live chat from 10:00 to 22:00 WIB for quick checks, WhatsApp for phone-based requests, or email for written cases. Include your username and request type so we can route it correctly.