Reference

Open Legal Terms Before Account Use

Our legal page puts account terms, privacy handling, cookie use, and payment record handling in one place before you open an account.

Indonesia access rulesData request pathCookie noticeDANA record checksQRIS log handling
a200mslot Open Legal Terms Before Account Use
CONTACT PATHS

Check Contact Paths for Legal Requests

Legal questions need a clear route, so we separate policy requests from general account chats. Use the channel that matches your issue, include your registered phone or email, and avoid sending full payment screenshots unless we ask for them. Our team checks legal messages against account records, wallet logs, and device activity before replying.

Team online

Legal email

Send privacy, terms, cookie, or access questions to [email protected]. We answer in English for Indonesia accounts and normally reply within one business day after matching your message to the registered account.

Account chat

Open the site, go to Account, then Help, and choose Legal question. Chat is checked from 09:00 to 01:00 WIB, with follow-up by email when the request needs document matching.

Wallet case path

For DANA, OVO, GoPay, or QRIS record disputes, include the transaction time, amount, and wallet name. We compare those details with payment logs before making any account change.

DATA CARE

Secure Your Records With Clear Controls

Our legal handling focuses on proof, consent, and account safety. We collect only what is needed to run the account, confirm wallet records, answer legal requests, and protect access.

Account data

We keep registration details, login history, wallet references, and support messages so your account can be identified during legal requests. You can ask us to correct profile details after we confirm ownership.

Cookie use

Cookies support session login, language display, and basic security checks. You can clear them in your browser settings, but a fresh login may be required before wallet or profile actions continue.

Security checks

When a login, withdrawal request, or password reset looks unusual, we may pause the action and ask for confirmation. This protects your account record while we check device and wallet signals.

Record retention

We retain legal, wallet, and support records only as long as needed for account operation, dispute checks, and law-related duties. After that period, records are removed or made non-identifying where practical.

Change requests

To update your email, phone number, or profile detail, start from Account, then Profile, or contact [email protected]. We may request matching data before changing records tied to payments.

Access questions

If you are unsure whether you may use the service in your location, contact us before opening or using the account. Access depends on local law and is available only where local law permits.

Ask Legal Questions Before You Join

These answers cover the legal points you may want to check before opening an account or updating an existing one. We keep them focused on access rules, data handling, cookie choices, wallet records, and the support path for formal requests.

Your account is covered by the current terms shown on this page, including access rules, data handling, wallet record checks, and account security. Eligibility depends on local law and is available only where local law permits.

Email [email protected] from your registered address and include your username or registered phone number. We match the request to account records before sharing data or explaining why a record must be retained.

Yes. Start in Account, then Profile, for editable fields. If the detail is tied to DANA, OVO, GoPay, QRIS, or security checks, contact us so we can confirm ownership before changing it.

We keep wallet references, timestamps, and transaction status so deposits, withdrawals, and disputes can be checked accurately. These records help us answer legal requests and confirm whether a DANA, OVO, GoPay, or QRIS entry matches your account.

We use cookies for login sessions, language display, device checks, and security signals. You can clear cookies in your browser, but you may need to log in again before profile or wallet actions continue.

Access is not based only on where the site loads. It depends on the law that applies to your location, and the service is available only where local law permits.

Send the issue to [email protected] with your registered contact, date, and account reference. For wallet matters, add the payment rail name and transaction time so we can compare records before replying.